Designing Specialty Care to Achieve Clinical Excellence

SITUATIONAL COMPANY ISSUES & OBJECTIVES

Five independent, but academically affiliated hospitals, decided to merge

The merger enabled the combined organization to re-think the delivery of specialty care to create a single academic entity to provide market-leading specialty care

ACTIVITIES & RESULTS

Conducted research regarding future specialty care trends and strategies

Convened physician and management leaders along with governance and community leaders to develop a single clinical services vision and plan for each specialty care service

Each plan included an in-depth analysis of the continuum of care with specific strategies and tactics developed around care coordination, access to care (including the sites of care) and care management. Each plan also included a structure to govern, manage and brand the new delivery model around world-class specialty care.

The outcome was the development of market-recognized leading specialty care in selected areas