Sustaining Operating Margin

SITUATIONAL COMPANY ISSUES & OBJECTIVES

Regional operating unit in a multi-state health system

The regional operating unit’s financial performance was eroding and negatively impacting the health system’s financial performance and credit market rating

ACTIVITIES & RESULTS

Identified opportunities and set targets for improvement. Improvement opportunities included revenue cycle, expense reduction, staffing, services, and organizational structure

Developed system to drive change and assure accountability by investing in the infrastructure to support the process and track progress

Supported leadership with analyses to set target improvements, and work with leadership to make sustainable changes. Incorporated plans into the budget. Communicated improvement progress to leadership and Board.

Improvements were structural and sustainable. Process expanded throughout the health system.